Support Options

Whether you have a billing question, a technical issue, or just want to learn more about Mozilla VPN, we're here to help.

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Live Chat

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Email Support

Send us a message and we'll respond within 24 hours on business days.

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Help Center

Browse articles, guides, and FAQs to find quick answers to common questions.

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Frequently Asked Questions

How do I cancel my subscription?
You can cancel at any time from your account dashboard. Your protection continues until the end of the billing period.

Does Mozilla VPN keep logs?
No. Mozilla VPN has a strict no-logs policy. We never record, store, or sell your browsing activity.

How many devices can I use?
Your subscription covers up to 5 devices simultaneously on any combination of platforms.

What's the money-back guarantee?
First-time subscribers can request a full refund within 30 days of their initial purchase.